White Paper

List 7 Objectives for Deploying Internet Telephony and/or Adopting Voice and Data Integration

  • Cost savings in telephone service cost and eliminating toll charges (mobile workforce)

  • Cost savings in IT data services with shared network (return on investment, virtual enterprise)

  • IT investment strategy to gain competitive advantage in business (competitors)

  • Efficiency and flexibility in application offerings (business strategy)

  • To do more with less IT budget (economic pressure)

  • Consolidating network infrastructure (long term cost saving)

  • Simplifying network management (potential human resource saving)

  • Enhance customer relation (technical and sales support and post-sale)

  • Offering new and value added applications (unified messaging, voice and web supported contact center/CRM, self-serviced functions such as voice message, remote access) (employee productivity, teleworking)