White Paper

List 8 Concerns with Deploying Internet telephony and/or Adopting Voice and Data Integration

  • Capital expense and return on investment

  • Quality and reliability of telephone service

  • Justification of  strategic and financial value and operational benefits

  • Minimizing disruption in services

  • User adjustments, training on new applications

  • Migration path, inter-operability with existing equipment and scalibility

  • Gradual deployment or 'forklift' adoption

  • Management and maintenance skills

  • Inter-operability over WAN and multi-carriers

  • Company specific problems such as prior commitment and internal politics